Iowa Bankers Insurance & Services, Inc. Iowa Bankers Mortgage Corporation
Iowa Bankers Association
8800 NW 62nd Avenue
Johnston, IA 50131
Toll-Free: 800-532-1423
Local: 515-286-4300
Fax: 515-280-4140

Event Detail

Event Description

Managing the face of the bank is an important role. This session will walk through best practices for those leading and managing tellers and the front-line.

If you want to take a deeper dive into helping your customer-facing employees succeed, this webinar is directed to helping you do just that! Managing the face of the bank employees should not be taken lightly. This session will focus on the the top 6 best practices for a perfect customer experience and ways to help grow the relationship through active listening and providing solutions as train our tellers and front-line staff to be experts.

What You Will Learn

  • Six key behaviors to perfect
  • How to coach for best performance
  • Mastery process
  • Reactive selling techniques
  • Objections you may encounter and how to address
  • If/then clue opportunities
  • Product knowledge
  • Pre-plan
  • Follow-up and follow-through

Who Should Attend?

Those who manage tellers and front-line staff: Front-line manager, sales manager, branch manager, teller supervisor, trainers, development staff.

Instructions

Live Plus Five - $265
Register for the live event and get five days access to the OnDemand Playback. You'll have opportunity to ask questions during the presentation and be free to review the content for the next five business days. Registration also includes links to presenter materials, handouts, and pdfs.

OnDemand Recording Only - $295
Includes a weblink for unlimited viewing for 6-months after the date of the webinar as well as a link to handouts. Does not include live session.

CD-ROM and Hardcopy Handouts - $345

CD-ROM plus Hardcopy Handouts. Does not include live session.

Live Plus Six - $365
Attend live; includes six months access to OnDemand playback. Combine the advantages of live attendance with an unlimited number of replays for the next six months.

Premier Package - $395
Includes all three options above. Live session, OnDemand Weblink, and CD-ROM plus Hardcopy Handouts.

Additional Locations
Want your branches to participate? Facilities within your organization will be able to participate without the travel costs of coming to one location.

Webinar (04/09/21 10:00AM - 11:30AM)


Online Registration

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Iowa Bankers Insurance & Services (IBIS) offers Iowa banks a full line of insurance products.

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Iowa Bankers Mortgage Corp. (IBMC) offers the products & experience Iowa banks need in the secondary mortgage market.

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