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IBA Member Spotlight: Jackie Castro

Archived Industry News:IBA Member Spotlight: Jackie Castro

Last Updated: 9/24/2020 4:01 PM

Castro Discovers Banking Career While Translating for Loved Ones

Jackie Castro had a unique childhood. As a bilingual person, she was the go-to person for family and friends who needed a translator when working with banks. By helping people obtain financing during different milestones, it was almost as if she was a banker before she knew that’s what she wanted to do. “I loved helping people through their journeys and through the different stages in life, and I’ve never looked back,” Castro said.

Today, Castro is an account manager at Lincoln Savings Bank in Des Moines. “The relationships I’ve built with everyone I’ve helped thus far is the most rewarding because I get the opportunity to constantly grow with them,” she said.

How did you get into banking as a career? 
Well, you can say I first got into the banking industry as a young child! I am bilingual and I was often found translating at banks, helping family and friends obtain personal loans and mortgages. I loved helping people through their journey and through the different stages in life and I’ve never looked back.

Prior to your current role, what was the most unusual or interesting job you’ve ever had, and what lesson did it teach you that you still use today?
My very first job was at a nursing home, I was a dietary aide. I built relationships with the residents and nurses there and I learned so much from them sharing their life stories and vice-versa; we are such vast creatures! It was then that I became intentional about learning from everyone I came across, regardless of our surface-level differences. There’s always a gold nugget of knowledge!

What is your best elevator pitch for why banking is a great career?
The relationships I’ve built with everyone I’ve helped thus far is the most rewarding because I get the opportunity to constantly grow with them.

When you’re not at work, what do you like to do most?
I enjoy hiking, gardening and riding motorcycles!

What is a quote or guiding principle you live by?
The grass is not greener on the other side; the grass is greener where you water it!

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